At Moodmaker, we need you to like your purchase. However, we apprehend that now and again matters don't move as planned. That's why we've designed a clean and hassle-free procedure for returns and refunds. Please examine underneath to apprehend the stairs and situations for returning or inquiring for a reimbursement on your order.

1. General Return & Refund Conditions

• You might also additionally request a go-back or refund inside 15 days of receiving your object.
• All objects have to be in their authentic condition—unworn, unwashed, and with all authentic tags and packaging intact.
• Items marked as very last sale or clearance aren't eligible for a go-back or refund.
• Proof of purchase (order variety or receipt) is needed for all returns or refunds.

2. Return & Refund Process

Follow those steps to request a go-back or refund:

• Step 1: Initiate a Return or Refund Request
  Contact our guide crew at support@moodmaker.store with the difficulty line "Return Request" or "Refund Request," relating to your case. Please encompass your order variety, the cause of your go-back or refund, and images if applicable (e.g., in the case of broken objects).
• Step 2: Receive Return Instructions
  Our crew will reply inside 2 commercial enterprise days with commands on the way to proceed, together with the go-back delivery deal if necessary. For positive cases (which includes incorrect or broken objects), we might also additionally offer a prepaid go-back label.
• Step 3: Return the Item
  Pack the object securely in its authentic packaging and ship it again following the supplied commands. Once we acquire the lower back object, we are able to process your refund or substitute.

3. Specific Return & Refund Scenarios

a. Damaged or Defective Items

If your object arrives broken or defective, please notify us inside 7 days of transport. We would require images of the harm or defect.

After reviewing your claim, we are able to either

• Send a substitute at no more cost, or
• Issue a complete refund, together with any delivery costs incurred.

b. Wrong Item Received

If you obtained the incorrect product, touch us right now at support@moodmaker.store with an image of the object and your order details. You might also additionally pick out between:

• Receiving the appropriate object ('ll cover the delivery fees for each and go back and substitute), or
• A complete refund, together with delivery fees.

c. Item Not Delivered (Lost in Transit)

If your package deal has now no longer arrived via the expected transport date and monitoring records indicate no movement, please touch us at support@moodmaker.store. We will open an investigation with the delivery provider, and if the package deal is shown to be lost, we are able to provide either:

• A substitute object, or
• A complete refund, together with delivery fees.

d. Canceling an Order Before Shipment

If you desire to cancel your order after putting it in, however, earlier than it has shipped, you have to notify us at support@moodmaker.store as quickly as possible. If the order hasn't been processed yet, we are able to cancel it and provide a complete refund.

If the order has already shipped, you may want to observe our go-back procedure after receiving the object.

4. Refunds

Once your go-back is obtained and inspected, we are able to send you an e-mail notification approximately at the time of your refund. If approved, your refund might be processed, and a credit score will robotically be implemented on your unique approach to charge inside 7-10 commercial enterprise days.

Please note:

• Original transport costs are non-refundable until the go-back is because of our error (incorrect object, damaged/faulty goods).
• If you don't see the refund for your account after 10 commercial enterprise days, please contact your financial institution or credit card company, as processing instances can also additionally vary.

5. Exchange Policy

Moodmaker does now no longer provide direct exchanges. If you want a distinct size, color, or product, please go back to the unique object and location and place a brand new order.

If you've got any questions or want similar help together along with your go-back or refund, experience unfastened to touch us at support@moodmaker.store. We're right here to make your buying experience as easy as possible.